Customer Testimonials
Derek was amazing to work with when I purchased my vehicle at this dealership! He was knowledgeable and made the entire process easy and stress-free.
Hilton was a pleasure to work with - he was professional and enthusiastic. Thank you! Laurie T.
Since I started taking my Passat to Mastria Volkswagen about 7 years ago I’ve been impressed with the staff, the service, the respect and consideration shown to a now 85 year old lady.
I had Luis Reyes as my salesman and nothing but professional. Great service by him! I would recommend anyone to go and see him for a car. We will be coming back.
***PLEASE READ*** Every thing about this experience except for the Sales person was terrible. This is how people can have their credit and lives destroyed. The sales person (Non Commission) was great he helped my wife through the difficult process of finding a car and evaluation of her trade while she was there with our daughter and our 3 year old son. After selecting the vehicle and doing the whole back and forth on trade in etc she agreed on the terms negotiated based on what she thought would be honored in the finance department and this is where it goes ... Read More DealerRater - Aug 1, 2026
Derek was so easy to work with and very responsive. He knows so much about the cars. I would definitely work with Derek and Mastria VW again.
This dealership is very nice, they are non commission so they aren’t trying to force a car on you but genuinely trying to help find one that best fits you and what you need. Hilton helped me both times i was there looking at a car and was genuinely nice, attentive, extremely helpful, and communication was very fast! Would recommend them!!
Very positive experience. Derek was extremely responsive and very helpful throughout the purchase. He was prompt in all communication action and always made me feel like a priority. Much appreciated!
Had a great experience with Mastria. This is our second time working with this dealership to purchase/lease a vehicle. Derek was so helpful, kind and professional in working with us to secure our new vehicle. He didn't rush the process and was so knowledgeable about VW and the cars they produce. Highly recommend. Others at the dealership including James and Mark among others were super helpful and made the process go smoothly.
Derek was very helpful when purchasing my car. Not only was he very friendly and knowledgeable, but I felt he went above and beyond in terms of explaining and setting me up with all the car has to offer such as CarPlay, Volkswagen Phone app, etc. The transaction was smooth and quick, which is what I was looking for.
Bringing my car to Mastria is always a pleasant experience! The waiting room is nice and there are always fresh baked pastries available to snack on. Service is done in a timely manner and my car always comes back to me washed.
I was looking for a special part for my Tiguan. Shelby was very helpful in getting me that part. Her service was really appreciative. Will definitely be back!
Hilton was very helpful and friendly throughout the whole process of buying a new car. He answered questions I didn’t know I had.
Shelby is my go to person to reach out to when I need parts for my Jetta. She always knows what’s in stock and how long it’ll take to be in. I will never go to another dealership for my automotive needs.
Derek was super helpful and knowledgeable. He kept me updated throughout the whole process. Great experience buying a car from Mastria!
I had an incredibly smooth experience purchasing my vehicle from Mastria. This was my second purchase with the team, and once again the process was quick, simple, and seamless.
We worked primarily with Hilton at Volkswagen, but also had the opportunity to interact with Louis and several other team members throughout the process. Everyone was friendly, knowledgeable, and genuinely helpful. They made what can often be a stressful experience feel easy and enjoyable.
Thank you to the entire team for another outstanding experience. I truly appreciate all of your help and look forward to working with you again in the ... Read More DealerRater - Jul 20, 2026
Always a phenomenal experience with Mastria from start to finish. Derek Welch is a class act, incredibly informative and responsive. Great to work with Greg Wasden and Mark Striggles as well - This team takes the stress out of buying a car, which is why we are on our 7th and 8th VW from Mastria.
Worked with Hilton to purchase my first truck. He was extremely helpful and the whole process was very seamless. Will definitely be working with him again in the future.
Dealership was extremely organized and proficient. Hilton was the sales representative and he was nothing but 5 stars all around. We will definitely use the dealership for any future cars
Luis was very helpful in our recent purchase, would happily do business with him again. No high pressure sales and our trade in was fairly valued.
Just had a great experience here at mastria Volkswagon. Everyone was very friendly and helpful. Derek was great to work with and made the car buying experience easy.
This process was Super easy. Friendly, and right to the point. Definitely coming back next time!
Working with Hilton from Mastria Volkswagen was an amazing experience! Hilton was very knowledgeable about the cars. He helped me a bunch with being able to find the car that I wanted. I love my 2026 Jetta GLI! He was also very up front with how they do their work here. He is also very professional and personable. Mark is great too very friendly and funny. Thank you all very much!
Great place to do business! Hilton was very helpful throughout the process and helped me get a great car!
Scheduling a test drive that was convienient for me was an easy first step. I think worked with both Greg, a manager, and Derek, a salesperson when I got to the dealership. They were both friendly, relaxed and attentive. After deciding to move forward with my purchase, we hit an unexpected snag. The dealership had JUST gotten the car in stock and the title was supposed to be on its way, but the previous owner was having a hard time parting with it. Derek and his managers worked tirelessly to resolve the issue as quickly as possible and kept me ... Read More DealerRater - May 28, 2026
Working with Derek on the purchase of my new TAOS, SUV was wonderful. He was very knowledgeable and had answers to all my questions.
A pleasure working with Hilton, James/manager, and Olivia. This dealership offers a zero sales pressure atmosphere and really seeks to understand a family's needs to place them in the appropriate car. Hilton was very efficient and respectful of my time. He helped me test drive and explain the features of every car that fit my every day needs. Committing to a car is overwhelming enough. There were times, I would see a really nice looking car and Hilton would remind me that it didn't have a feature I requested earlier but that it could be added on ... Read More DealerRater - May 26, 2026
Josh was very helpful and polite. One of the smoothest experiences I have had. Would buy from Mastria and Josh again.
I had recently purchased a vehicle from Josh Zion of Mastria, and it was a very good experience. Josh was efficient and quick, I would recommend him to anyone.
I recently purchased a new vehicle from Mastria Volkswagen and had an outstanding experience working with Derek. From start to finish, he was extremely pleasant, professional, and very knowledgeable about the vehicle and the entire purchasing process. He made sure every detail was taken care of and truly made the experience smooth and stress-free.
One thing I especially appreciated was the thorough orientation he provided on the car. With so many features and amenities, he took the time to explain everything clearly and answered all of my questions patiently. If there was ever a question he did not immediately know ... Read More DealerRater - May 19, 2026
My experience has mostly been positive at MASTRIA in Raynham. This time ( I am a repeat customer) it was great because of Hilton Andrade. He made the experience a lot easier.
I don’t usually leave reviews, but Derek Walsh at Mastria Volkswagen absolutely deserves one. Buying a car can sometimes feel stressful or overwhelming, but Derek made the entire process easy and enjoyable from start to finish.
My wife and I came in with a lot of questions and were still unsure about which vehicle would be the best fit for us. Derek was incredibly patient and took the time to walk us through multiple models, explaining the differences and features in a way that actually made sense. He never made us feel rushed and genuinely wanted us to be ... Read More DealerRater - May 11, 2026
We had an outstanding experience working with Derek Walsh at Mastria Volkswagen. From the very beginning, Derek was patient, attentive, and genuinely focused on helping us find the right vehicle for our needs. He took the time to answer all of our questions thoroughly, explain the differences between models, and even brought out multiple vehicles for us to compare without ever making us feel rushed or pressured.
What really stood out was Derek’s knowledge of the products and his passion for making sure his customers are truly happy with their purchase. After buying many vehicles over the years, we’... Read More DealerRater - May 11, 2026
I had a great experience with Derek Welch when buying my car! He was professional, knowledgeable, and took time to explain everything clearly! Highly recommended Derek if you’re looking for someone who genuinely cares about her clients:)
I went to Mastria Volkswagen looking for a new car to replace my Jetta. I ended up working with Hilton and things went smoothly without any issue. I recommend Mastria to anyone looking for a vehicle and will recommend it to people I know.
I'm so happy I chose Mastria. They are the best for a stress free and enjoyable car buying experience. Luis was a pleasure pleasure to work with. He made sure to answer every question and worked with me to guarantee I found the exact car I was looking for.
Greg and Hilton were very helpful through the entire process! They answered all my questions and made me feel comfortable.
I had a great experience purchasing my first VW with Hilton. He took the time to answer my questions and his product knowledge was unsurpassed!
My frist Vw and let me tell you hilton was great at what he did customer service was it for me my 2024 Vw .Tracyann
I just bought my 1st VW from Derrick and I can't say enough about the experience! It was the best car buying experience I've ever had. I felt zero pressure and was completely comfortable and taken care of. Derrick went above and beyond!
I just bought my 3rd vehicle through Mastria VW, and had a great experience as usual. Hilton Andrade was fantastic - very easy to chat with, super helpful, and an all a round wonderful person to work with. You can’t go wrong with Mastria!
I had a great experience purchasing a VW Tiguan SE. Although my rambunctious family arrived at 4:00 and the store closes at 5:00, everyone made time for us and never felt like we were an inconvenience or anything other than a valued customer. Derek Welch and the entire team made our purchasing experience a blast! Thank you!
Fabulous service Professional and Friendly Very knowledgeable Hilton and Mark were both wonderful Hilton even gave my sister tips on her Tiquan that she bought from another dealership in December From buying to bringing home 2 days They contacted insurance got the registration and did the sticker all within 24 hours I’ve previously bought 4 Jettas from another dealership same one for the 4 cars and did not get the same kind of service I got at Mastria Thank you
Hilton Andrade and Mark Riggles were a pleasure to work with. Hilton was thorough with paperwork and addressed all concerns.
Great dealership woth fair price and great team who took care of our whole family
Buying a car is usually so stressful but this experience was straight forward and anything but stressful. We enjoyed working with Hilton Andrade who was very knowledgeable and sincere. We drove up from the Cape with our golden retriever and Hilton even invited our pup to join us so that he could enjoy a cup of water. We are very happy with our “new to us” jeep!
Great experience at Mastria Volkswagen! Huge shoutout to Derek for making the process smooth and stress-free, and to Mark for being clear and helpful with financing. Highly recommend working with them!
I have purchased including today 5 Jettas The other 4 were from another dealership I was so impressed with the greeting the smiles and Hilton’s overall personality Very efficient Had the car that I had picked out on carfax ready and waiting for me Shout out to Hilton the business guy (sorry forgot your name ) and to Mastria Volkswagon in Raynham All awesome and Thank you
Very good experience. Josh Zion was knowledgeable and gracious. No pressure or rush at any point. Helped us get the comparisons we needed to make the best purchase possible for us. I think we did! Lori Harris
I had a great experience working with Hilton while purchasing my car. From the moment I walked in, he was friendly, professional, and genuinely interested in helping me find the right vehicle—not just making a sale. He took the time to listen to my needs, answered all of my questions clearly, and never made me feel pressured.
Great customer service and awesome people that work here. Luis stayed late to help me complete my trade in and got me the best deal I could. Now to have fun in my 2022 tiguan r line
It was a pleasure meeting Hilton in the process of purchasing a new vehicle. He was knowledgeable and very easy to work with, without making you feel pressured. We are certainly going to to enjoy our new 2026 Tiguan. Thanks again Hilton.
It was a true pleasure to work with Hilton and the team in my purchase of a certified VW Tiguan. Provided me with lots of details about the car, no pressure, very focused on my requirements and needs. I will return to Mastria for next car.
Luis Reyes made the experience perfect start to finish! So happy with my new car and how easy the leasing process was. Thank you Volkswagen team!
I had the pleasure of working with hilton and I love my new jeep! Great job hilton!
I bought a 2025 Volkswagen Atlas from them - dealership had a number of attractively priced cars so I came up from Westchester NY to look at their cars. Josh Zion was the sales guy - very friendly and professional, followed up with me and arranged that the car was brought to me here in NY to have the car registered. Great service for a reasonable fee. I am very happy with my "new" (CPO) top of the line Atlas. Would recommend the dealership in general and Josh specifically.
Dealing with Josh was a relaxing and enjoyable experience. Everyone was very professional and friendly. Highly recommended them.
I don't usually leave reviews but working with Joshua Zion made what is usually a stressful and hectic process feel calm, controlled, and straightforward. Joshua is a straight shooter and is willing to go the extra mile - even assisting me with dropping of a rental vehicle down the street. The vehicle was priced very agressively and I walked out the door with keys in hand and a smile on my face. Can't wait to get the beauty out on the road!
Outstanding car buying experience. They made the process very easy. My rep, Derek, was great and took the time to teach me all the new car features.
Good experience easy to work with. Would recommend to anyone looking to purchase a VW
I worked with Luis Reyes while leasing my first car, a 2025 Jetta, and I really appreciated how kind, respectful, and attentive he was throughout the process. He genuinely listened to what I was looking for and never made me feel rushed or pressured. He was also very responsive and easy to communicate with, which made everything feel much more comfortable. Leasing for the first time can feel intimidating, but Luis made the experience smooth and positive. I’m very grateful for his help and would absolutely recommend working with him.
I would never ever recommend this dealership. From the initial buying process (they sold me a car with no title) to repair work I’ve had done. They just lie!! Buyer beware.
Hilton was very good to work with. Easy negotiation and we were able to get to a spot that was mutually beneficial. Hilton communicated very well and kept things moving forward and was very satisfied.
I just leased a vehicle for the first time at Mastria Volkswagen, a 2026 Volkswagen Jetta. I had never done this before, so I appreciated Joshua guiding me through the process and making it easy. He was also very attentive and knowledgeable and made sure I was comfortable. My experience at other dealerships while I was shopping around was stressful and high pressure, with the salespeople playing "the game" with me, if you will, which I didn't appreciate. My experience at Mastria was the opposite, thankfully. I found the customer service to be excellent, and the rate I ... Read More DealerRater - Feb 17, 2026
I recently bought a vehicle from GMC Mastria and had the most pleasant experience! I was dreading car shopping and it had been many years since my last car purchase. On my first day out there to start looking, I went to Mastria and sales representative Derek Welch was super helpful leaving me pleasantly surprised. While the initial car I was interested in wasn't the one for me, Derek took the time to learn about my needs and wants for my next vehicle. He presented me with options in a laid back, casual no pressure manner. Mastria was the ... Read More DealerRater - Feb 12, 2026
Mastria Volkswagen continues to provide excellent service with professional service writers and knowledgeable well trained technicians. Waiting area is comfortable, clean and inviting. I would definitely recommend this dealership for all your VW needs.
I recently purchased a 2025 Audi Q5 from Mastria Volkswagon and I couldn’t be happier with the experience, thanks to Luis R. From the very beginning, Luis made the entire process smooth, efficient, and completely stress-free.
Luis was friendly, professional, and extremely customer-focused. He was prompt with follow-ups, answered every question thoroughly, and made sure I felt comfortable and informed at every step of the purchase. There was never any pressure—just clear communication and genuine support throughout the process.
From the initial inquiry to the moment I drove off the lot in my new Q5, everything was seamless. Luis’... Read More DealerRater - Feb 3, 2026
Both Josh and Mark were a pleasure to work with. They made the whole process smooth and efficient. Would recommend Mastria VW!
Great dealership! Hilton and Mark were great to work with! The whole process was smooth, professional and genuine. Highly recommend mastria vw.
My wife and I purchased a Certified Pre-Owned VW the weekend before New Year's. We are very pleased with our new car and the buying experience at Mastria. Everyone from Hilton, our sales advisor, to Mark, the business manager, were very professional and helpful. Mastria gives car buying a good name!
Exceptional customer service. I had the best salesman - Luis Reyes and the loan specialist Mark was amazing . I will highly recommend this location everyone in a whole was great and attentive. I was shopping around for cars but made my purchase here and I have no regrets. Thank you again Mastria .
Very welcoming environment. I was greeted at the door immediately and set me up with Derek Welch, salesperson who was so helpful, easy to talk to. He listened and was very transparent and up front. He guided me through the process and let me know step by step where my vehicle was in the purchasing process. I never felt pressured or felt like I was being taken advantage of. I would strongly recommend him and this dealership for purchases and I would use them again! Thank you!!
They made everything very easy for an out of state buyer. I would gladly buy from them again.
I have been dealing with Mastria for service on my VW and Audi for years. At a recent trip, i noticed and test drove a 2022 Audi q7. I had the pleasure of working with Hilton Andrade who made the whole process smooth and easy and ran through the whole cars in and outs… great experience and salesman.
Best car purchase process I've ever done, and I've bought a fair amount of vehicles. Prices were spot on, and truly no pressure from the Sales team, and our Salesman, Luis Reyes, couldn't have been more informed or better to work with. Highly Recommend both Mastria and Luis.
Hilton was great to work with, made the entire process seamless! Will definitely be back in the future
Excellent experience at Mastria VW. From calling ahead to confirm the make/model of cars we were interested in to purchasing a new used Tiguan, the entire process was very easy and transparent. Our sales lead, Hilton, was excellent and his professionalism and knowledge went above and beyond. Would definitely recommend Mastria VW as the top VW dealership in the region.
Josh was very helpful when I was looking for a car and was able to help me find the perfect car for me!
I had a great experience working with Joshua Zion while purchasing a Volkswagen. He was very knowledgeable and kind, assisting me in test driving a few cars in order to find the right one. I am very happy with my atlas cross sport.
Fast easy and quick car buying process from Josh, they were able to handle my needs post purchase with no issue.
Great experience and Josh Zion, my salesman, was also great! Highly recommend this dealership for new or used vehicles.
Our salesperson, Hilton Andrade, was so great to work with. He was professional during the sale and continued to follow up with us until we picked up our vehicle.
Luis Reyes sold me the ‘25 Jetta GLI. Luis was courteous, friendly, knowledgeable and professional. In fact, everyone I interacted with at Mastria VW was helpful and friendly. They’ve got great people working there!
Derek was top notch in complete tutorial of my Tiguan. Easy process highly recommend. Mastria
Just leased a 2026 Tiguan and the process was very straightforward and easy. Derek was my sales person and he was very polite and extremely informative regarding everything in the new car. Would recommend.
We bought Tiguan 2025 last week and Hilton was awesome to make everything clear for us and helped us walk through all the procedure easily. Thank you so much!
I had a very good experience purchasing my car with Derek. Very knowledgeable and took the time to review everything with me.
We purchased a New 2025 Volkswagen Tiguan 2.0T SE-R Line Black almost 10 days ago. All the way from the onset to the final stage of the process, Mr. Hilton Andrade helped us out a lot & informed us comprehensively on the specifications and features of the above mentioned vehicle. On top of that, not only have we found him extremely trustworthy, but also kind, patient and helpful with a smile on his face while replying to all the questions on our minds. Thanks to Mr. Andrade, we experienced and enjoyed a seamless and hassle-free process. Last but not least, we'd ... Read More DealerRater - Nov 30, 2025
Hilton was very polite and friendly. The building is very clean. The waiting area is nice.
Worked with Luis today; it was a wonderful experience with outstanding service. Made the decision to choose a Volkswagen even easier.
The service department was clean, efficient and friendly!!! The staff was very accommodating and had me out in no time.
Hilton, Mike, and Mark were a pleasure to work with from start to finish. Never felt pressured to purchase with the salesman or the business manager. Best buying experience I’ve ever had at a dealership.
Such a great experience! Hilton was incredibly helpful, patient and honest throughout the whole process!
I went to Mastria VW to look at an Audi Q7, I was not sure this was the car for me but wanted to check it out. I was met by a salesman named Josh. He could not have been easier to work with, no pressure at all. Answering questions I had about the car. I wanted to see other cars at other dealers before I made a choice, I met the manager as well. So often this combo is all about what can we do to get you to drive this car away today? Nothing but gentlemen. I did ... Read More DealerRater - Nov 18, 2025
I had a great experience at Mastria VW. The staff were friendly, helpful, and very knowledgeable without being pushy — which I really appreciated. They answered all my questions and made sure I felt comfortable through the entire process. The only downside was how long it took to finalize everything — it ended up being hours from start to finish. Still, the team was patient and professional the whole time, and I’m really happy with my purchase. Overall, I’d definitely recommend Mastria VW if you’re looking for a fair, no-pressure car buying experience!
Great experience buying a car and working with Hilton. He was knowledgable and eager to find me the answers to any questions I asked!
The employees were friendly and helpful. Our salesman Derek Welch was honest and a wealth of knowledge especially when it came to the specific make of vehicle we purchased- Volvo. He knew the car inside and out and shared tips and tricks. Would buy my next vehicle here!
I recently purchased a car from Hilton, and I can’t say enough about how great the experience was! Hilton was incredibly helpful, patient, and knowledgeable, guiding me through the process with ease. His expertise and genuine care made all the difference. Highly recommend working with him!
Hilton was extremely helpful, kind and professional all the way through. He is the sole reason I’m giving a star in any capacity.
I had a great experience until I didn’t, thanks to the finance manager. I left after signing paperwork thinking to myself this place doesn’t feel like a normal dealership. The mask quickly came off when I decided to cancel my warranty add ons before picking up my new vehicle (which contractually I could do at any point). Walking into the finance managers office I was met with immediate hostility and pressure to change my ... Read More DealerRater - Oct 16, 2025
The dealership is nothing, but I scam when they come to know that I am not taking finance from them. They did not send me any documents and after three days, they said they cannot sell the car out of state as they don’t have ANY logistic. There was no logistic involved because I was personally picking up the car. Be VERY AWARE before you do any deal with them, specially when you’re from out of state.
AFTER THREE DAYS THIS IS THE MASSAGE I RECEIVED FROM THERE SALES MANAGER JAMES
Hello James, here reaching out from Mastria ... Read More DealerRater - Oct 6, 2025