Customer Testimonials
We had a fantastic experience working with Derek! He was incredibly helpful, knowledgeable, and made the whole car-buying process smooth and stress-free. We’re so happy with our purchase and really appreciated his friendly, no-pressure approach. Highly recommend Derek if you're looking for a great car salesman!
My 2023 Atlas that was purchased from Mastria VW was totaled in a MVA. I knew that I wanted to replace the vehicle with a 2025 Atlas. I visited and contacted several VW locations in the area as I had to do my due diligence to be sure I was getting the best deal. I ultimately returned to Mastria VW for a few reasons. Joshua Z. made the process quick and painless. There were no games, and the final price was exactly as we negotiated. The sales team/Mgr./Finance Mgr. were all professional, polite and most importantly NOT pushy. I also ...
The Service at Mastria Volkswagen is off the charts. We were introduced to Luis Reyes who was very helpful and made the process very simple. He found us a great deal on a 2024 Taos. We never felt pressured into buying. It was a great experience. I would highly recommend going to Mastria and checking it out.
Mastria Volkswagen is truly in a class of its own. None of the typical xx salesman dish out. Luis Reyes was upfront, honest and determined to make our mess work! Once Luis was ready to send us to finance, Mark was the man! That guy killed it for us and work diligently to get the best of everything for the least amount of money and all I can say is SUCCESS! A quick and rather simple transaction & I will not go anywhere else on my next new car purchase because I know I can trust them. Thanks again you ...
Had a very good experience with Mastria VW in the past and decided check on their inventory for my new car purchase. I was greeted by the sales manager (very helpful) who introduced me to Luis in sales. Was pleasantly surprised how well Luis and Hilton handled my concerns and made my new car purchase a great buying experience from beginning to end. No high-pressure sales tactics - I highly recommend Luis Reyes in sales and Mastria as a dealership.
⭐️⭐️⭐️⭐️⭐️ Although I didn’t end up purchasing a vehicle, my experience with Hilton and Luis was absolutely exceptional! From the moment I walked in, they treated me with the utmost respect and care. Their professionalism, knowledge, and genuine dedication to helping me find the right car made the entire process enjoyable and stress-free. They were patient, thorough, and never once made me feel rushed or pressured. They took the time to answer all of my questions and provided honest, transparent information every step of the way. Even though I didn’t make a purchase, I left feeling incredibly impressed by ...
Ed made the process so seamless. He helped me find my dream car in no time. He made me so assured and relaxed throughout the process. I love this dealership!
Dylan and the service department @ Mastria VW were awesome in helping me get my car back in perfect running order after a series of misdiagnosis from another dealership. They listen to what your issues are and keep you informed of what they have found. Great service and great professionalism.
I first dealt with Ed Cappola when I purchased my Tiguan in 2019. When I was looking for a new vehicle last month (Feb 2025), I knew that Ed was the one I wanted to work with again. As always, he is knowledgeable on all the vehicles available. He is very competent and follows through during the entire process which makes it a very pleasant experience. Great sense of humor! I have also been impressed with the service department over the past 5+ years and will continue to use them with my new vehicle.
Josh was very helpful walking us through the process of purchasing our new car. He was thorough in answering our questions and efficient with paperwork. Thank you!!
Derek Welch was my Client Advisor (new name for Sales Person) was very courteous, thorough and kept me informed throughout the sales process. I'm a rather inexperienced buyer of cars. I had no idea that might take more than a day to get the car I was interested in. Yet, they made it happen for me. I think there was some good luck at work but the service from Derek Welch was outstanding. Everyone in the Sales Department were helpful and cordial. After some work to clarify and remove an unexpected addition to my sales contract, I am happy ...
Our salesman, Ed Cappola, was extremely competent and courteous and above all his kindness showed through.
this is by far the worst dealership i’ve had to deal with. i unfortunately purchased a vehicle from them after being in a major accident on january 22. the vehicle ended up not passing inspection and had a recall on it resulting in needing my driver side door being replaced. the recall was due to the latch not closing shut which is a clearly a major safety issue. why would a dealership sell a car that wasn’t 100% safe?? after having my vehicle at the dealership for over 10 days i was forced to return the loaner vehicle i was driving ...
Edward was great to work with. He was informative and patient. Overall a very pleasant experience.
Good dealership overall. Service and detail department never gives me any issues and I always go back
Joshua our salesperson was nice and very good to us. Thank you so much for explaining all the details and whistles in our vehicle. We are excited! My son gets his own captain seat 🙂
Went to check out a used vehicle that just arrived on the lot. Josh Z was super helpful. Got us everything we needed. No pressure, but lots of attention. Can’t wait til it’s ours!
Service department was very efficient and organized. Dylan was professional and informative. I’ll definitely be back for my next service.
Overall a very pleasant experience. Everything was explained well, staff was approachable, kind and very knowledgeable.
Pull in Dan comes right over asks a few questions sends me to the waiting room and the car goes right in. A few minutes later he send me the video and comes out and reviews what’s needed , no pressure and I tell him what I want done and next thing you know the car is serviced, washed and I am on my way !
The Mastira auto group are the best, super friendly and professional. I Will highly recommend
This was by far the best and quickest lease trade in I have ever had. The team was so attentive and made the process super easy. Derek W in sales and Mark in finance we so personable and made me feel so welcome. No muss no fuss. In and out and I left with a new vehicle that I am so excited about!
Had an absolute pleasure working with Derek to purchase our vehicle. No strong-arm tactics, no sales pressure whatsoever -- just outstanding customer service and a willingness to bend over backwards to get our questions answered. Mastria will be our first place to shop when we're looking for another car in the future, and Derek will be the first guy we call.
Very easy to get an appointment car was taken care of on time and is nice and clean when I got back
Derek and his team were very helpful from beginning to end in helping me find a new car.
Josh saw to every detail of this end of year trade. I never had.a moment of worry from test drive, vehicle color and model. Paperwork and delivery was a breeze - thanks to Josh, I start the year in a beautiful, reliable VW.
Update: +1 star - they have decent communication considering the busy time of year this is, and apparently we can blame the MA DMV (RMV) for the delays. I do wish the dealers were better prepared for DMV issues. For now, this is 2 star, I want to give the dealer a chance. In short, We paid cash in full for a 2024 car on dec 21, and have yet to receive it. We have been given a run-around. One issue was out-of-state license, so I have to give the dealer the benefit of the doubt here that they are dealing with MA DMV. ...
I cannot say enough good things about my experiences with Mastria VW. From the very prompt, but not pushy response to my on-line inquiry, to meeting and working with Derek Welch who assisted me in my search for my “perfect new vehicle”, it was a hassle free and surprisingly quick, painless, and FUN process. Derek was very engaging, knowledgeable and showed true enthusiasm for the VW products. He was attentive and extremely customer service focused taking the time to understand and show exactly what I was looking for. Overall, I was provided a very relaxed, straightforward and transparent buying experience. ...
Derek was extremely helpful and knowledgeable. The rest of the staff was also friendly. Overall a great experience.
Excellent customer service and made the process as painless as possible, as you know buying a new car can be stressful/extensive process.
Our experience at Matria Volkswagen was amazing. Funny enough, we were in the market for a Jeep. We had just come from a Jeep dealership where we had a horrible experience. We saw a Jeep on the lot at Mastria, pulled in, and spoke to Derek. He and everyone else were so helpful. They were straightforward and made buying the Jeep we wanted easy. I would refer them in a heartbeat. Thank you so much!!
Josh was so helpful and very efficient, definitely the person to go to for all your needs.
Josh was very helpful in finding a new ride for me! 10/10 experience! He’s the guy to talk to when you need a new set of wheels!
Great staff, great communication and great service! 10/10 will be returning for future service!
I can't say enough wonderful things about Derek at Volkswagen Mastria in Raynham. He is hands down the BEST car sales agent I've ever worked with. Derek is incredibly patient, friendly, and knowledgeable. Unlike past experiences, I never felt pressured at any point. Even though I showed up without an appointment. Derek took the time to walk me through every detail about the vehicle. Mark in finance was also a pleasure to work with. He was clear and didn't pressure me into purchasing anything I didn't need or want. The runner who delivered the car to ...
Everyone was very nice & very helpful. They got me into my car fast & flawless! I would definitely recommend them to others! Thank you to all the hard workers there!
I recently bought my first car from this dealership, and I couldn’t be more pleased with the experience. Joshua and Mark were great throughout the entire process, never put any pressure on me and helped me get exactly what I wanted. From start to finish, it felt like a smooth and stress-free process, exactly what you hope for when buying a car.
Thank you Josh Zion. I had a great experience at Mastria VW in buying my new GTI. Josh listened to my concerns and steered me through the purchasing process efficiently and with professionalism. I appreciated his patience and knowledge in showing me the features of all the electronics—the explanations were very clear and he was very accommodating with a few requests I had. I highly recommend Mastria VW (my second new car purchase from them). The team who helped me were: Greg Wasden, Josh Zion, Mike Martinez, and Mark Striggles.
had a fantastic experience purchasing a car thanks to Derek! From the moment we arrived, he was attentive, thorough, and took the time to walk us through all the key features of the car. He made sure we understood everything and answered all of our questions without any pressure. The entire process was seamless, and we walked out feeling confident and happy with our new vehicle. Highly recommend Derek if you're looking for a smooth, hassle-free car-buying experience!
The dealership was beautiful and clean. Everyone was very friendly and helpful in our search for the perfect car for us. Josh was very accomodating and did all he could to make the process quick, easy, and enjoyable. The test drive was long enough for us to really get the feel of the car.
Many years ago under previous ownership I had a pretty rough experience. Since being taken over by Mastria there has been a very transition to customer care and satisfaction. From service to sales and everywhere in between, there is a common goal to not just sell cars, but to help shoppers find the right car. Originally trying some used cars on the lot, the entire sales team was engaged in brainstorming which makes/models I could try. Josh and Greg's genuine interest in my search is what made me come back and try again, finally ending a weeks long ...
Derek was extremely helpful in making sure we found the best vehicle that met our criteria. He sold us a 2024 VW Atlas. He presented multiple options and found a perfect fit for us. Him and Greg were willing to work with us on a price that was competitive. Derek took a lot of time to explain all of the ins and outs of the vehicle
Great Dealership experience. My salesman Derek Welch was outstanding. Very professional & attentive to detail. Love my car
Service for my cross sport at Mastria VW, was performed exceptionally, including a recall which they performed as well, the service agent Dylan was knowledgeable, courteous, respectful, and a pleasure to work with, I am glad I use Mastria VW in Raynham,MA for my service
This dealership is great.Our sales person Joshua was very easy and pleasant to deal with,I would recommend buying a vehicle from them.
The dealer Joshua was very helpful and kind and Mark in the finance department was very professional and courteous and I had an excellent experience with both of them.
Bought a car from Derek in sales, he was great to work with and super nice. His manager Mike was also great , and very understanding of my goal when purchasing. Mark finance nailed it.
Derek Welch was a great help with my purchase of a Land Rover Evoque. He was very informative and great to work with. The next time I am looking for a vechile i will ask for Derek. 5 stars
Very happy with my purchase. Derek in the sales department and Mark in the finance department were both great to work with!!
Very happy with the purchase of my vehicle. Sales was not pushy. My salesperson Josh was very knowledgeable about the vehicles and which one would be right for me. Everyone was polite and helpful. I will definitely be going back to Mastria Volkswagen.
I had my vw jetta serviced. Everyone was so nice. The waiting room was very comfortable and clean I had a cappuccino and watched TV while waiting for my vehicle. Danny kept me posted on the services performed and when my car would be ready. Excellent job!!
Everyone was fantastic! My Salesperson Ed was very knowledgeable & took the time to show me the features of my new Atlas. Mark the service manager was also very nice. I will suggest this dealership to my friends.
Very nice people very helpful. They found a perfect car in my price range and I love it.
Had a great experience with Josh purchasing my new car, No pressure and answered all of my questions! Mark in finance was great also and handled my financing effectively! Highly recommend
Derek at Mastria VW made my first time buying a car feel seamless . I highly recommend this dealership and will definitely be going back in the future.
Ed was an awesome sales man. Not pushy or aggressive to care of everything I needed an went out of his way to make sure I could get the car I wanted.
Service was done efficiently along with the recall. Would have been nice if the told me when I called to ask about dropping my car off the night prior that they locked the gates after a certain time, tried to drop keys the night before and could get on the lot.
Ed was outstanding. Volkswagen is lucky to have him. He was able to walk me through the tech package of my new Atlas. Great customer service. 🙂
My experience with Mastria Volkswagen specifically Derrick was 100/10. Derrick was patient, knowledgeable and friendly and I never felt pressured. I was ending a lease with Nissan and the experience with them was nothing compared to working with Derrick and the rest of the team over at Mastria Volkswagen in Raynham. I originally went to test drive the Tiguan, but ended up going with an Atlas Cross Sport. I have trouble making decisions & Derrick answered my millions of questions while at the dealership and throughout the process and I didn’t feel rushed to make a decision. They were even ...
I recently purchased a car from Mastria Volkswagen and I couldn't be happier with my experience. It was a pleasure to work with both Greg Wasden and Derek Welch. They were thorough and transparent, without being pushy. Derek spent a lot of time reviewing the features and benefits of the vehicle during the test drive. Greg did the same during the vehicle delivery. Both Derek and Greg were very patient with answering all of my questions. Derek even spent time finalizing the deal on his day off. The finance manager also explained everything very clearly, triple checking all terms ...
The team at Mastria Volkswagen is amazing! I worked with Luis who is extremely knowledgeable, not pushy and made me feel extremely comfortable. I felt heard with my needs and he was so kind and helpful through out! Mark in finance is the BEST in the business After having to search for a car after a total loss, Luis and the team at Mastria VW made it so easy!
Working with Derek was one of the easiest experiences I have had to date buying a vehicle. Not only was he accommodating and pleasant to work with, he made sure all of my questions were answered and took the time to follow up after the sale. I would recommend working with him for all of your car needs!
Josh was very helpful, answered all my silly questions and was very patient with me
Great experience. I had done a bunch of research on which car I wanted to buy and found one listed at Mastria. The car was rated as a great deal on multiple websites and substantially less than comparable cars at other dealerships. The transaction was simple and quick with no haggling, no pressure and just straightforward.
Derek and the whole Mastria staff were phenomenal. They understood what I wanted and did everything possible to make the car and deal work for me. Could not be happier! This is my 3rd VW and my family’s 2nd with Mastria VW. We will continue to give them our business in the years to come
Such a great experience at Mastria VW to purchase my Atlas. I worked with Josh, he was so knowledgeable and such a pleasure to work with. This has been the best car buying experience I’ve had and I would definitely recommend to friends and family
I had a wonderful experience shopping at Mastria Volkswagen and purchasing an ID.4. The entire process was seamless, thanks to the exceptional service provided by Josh. His friendly and knowledgeable approach made a significant difference, as he patiently answered all my questions and ensured I was fully informed about my new electric vehicle. I highly recommend Mastria Volkswagen to anyone in the market for a new car, and I’m especially grateful for Josh’s assistance throughout the process.
I purchased my last vehicle through Mastria VW and remembered how simple the process was. My wife went in and looked at a 2024 Atlas and fell in love with it. I went in today to with Joshua Zion who was excellent to work with! He sent me an email to get some of the "paperwork" completed to speed up the process before our appointment. Very comfortable. Very professional. I met Michael the General Manager as well and will highly recommend him and his sales team to anyone. Thank you for getting me exactly what I was looking for ...
Took my wife’s Taos in for routine service ( oil change, tire rotation, fluid top off) scheduling was quick and easy and they accommodated my needs would highly recommend you get your VW service here
I had been dragging my feet to trade in and shop for a new vehicle. Car shopping can feel so stressful. What wasn’t stressful was my experience at Mastria Volkswagen. Derek Welch was pleasant, knowledgeable, good listener, and professional. He was attentive to all my questions and even allowed me to do a side by side test drive with another Mastria brand. He arranged so I didn’t even have to go to the other car lot. What a genius. 10/10 Recommend. I’m so excited to be driving my new VWAtlas!
I highly recommend this dealership, everybody is extremely kind and accommodating. Ed and Mark were so helpful With getting me set up in my brand new Tiguan. Definitely recommend getting a new vehicle or a used vehicle from this dealership.
Greg was very helpful and friendly. Would definitely return to this location for my next purchase!
Danny in the service department always provides exceptional customer service throughout process. His consistent follow up amd follow through during your service is on point. Truly appreciate his upbeat personality and flexibility I'm working with you. Highly recommend to any VW person looking for that awesome experience.
Very professional sales staff. Josh was very helpful and responsive to our questions.
Great fast service on time and explained to me.
Thank you Derrick for being so patient with us! Great service was provided the moment we stepped in until we left!
Josh was very helpful in finding a vehicle and helping through the process, sales was pushy and somewhat rude
After a long time searching, I found my PERFECT car at Mastria! The people were super friendly & accomodating. Also the whole process was quick & easy! Thanks for an enjoyable experience & the perfect car!
Purchasing a car from Mastria VW was a great experience from start to finish. Working with Derek and Mark in particular was awesome.
Great service Greg and Mark made the car buying process smooth. We had to register the vehicle in different state and their team helped make it happen.Purchasing with them was easy!
I always have a great service experience at Mastria VW! The service team does a fantastic job of communicating and taking care of my vehicle’s needs.
I recently purchased a new car, and I couldn't be happier with the service I received from Josh and Bob at Mastria Volkswagen. Despite it being past closing time, both Josh and Bob went above and beyond to ensure that my purchase was finalized smoothly. Mark, the finance manager, was also incredibly helpful. Their dedication and commitment to customer satisfaction truly impressed me. I highly recommend Mastria VW for anyone in the market for a new vehicle. Thank you for the exceptional service!
Great VW service place.. fair pricing and on time service
Greg and Mark helped us navigate buying a vehicle. They went out of their way to make the process easy!
Danny is Service Dept. provided exceptional customer service. It started from the moment I arrived in greeting me with a smile and walk through process. He checked in throughout in communicating what was taking place/actions needed as i waited. Upon completion of service he followed up in next steps, scheduled follow up and assisted in getting to know my atlas.
Very good dealer, Luís' grade 10 service!
Ed Coppola & team are easy to work with on purchases and fast, reliable service work post-sale. If you want Volkswagen, this is the place to buy and service at.
Excellent service, Luis Reyes was really helpful in the entire process, good knowledge and good insights about different options
I had a really good experience purchasing a used vehicle from Mastria Volkswagen, Raynham. The sales person I worked with was Derek and he did an amazing job making the process as easy as possible. They are far from pushy and do everything they can to answer all your questions and make it a comfortable process. I will definitely be going back in the future!
Fast service, fair prices, nice waiting area, great that they wash and clean car after service.
Had a great experience here for a new car purchase and trade in, Josh did a great job to make the process smooth and worry free. I would certainly recommend them in the future.
I broke down on the highway and had to have it towed in to them. They took me in unannounced and they were very busy. Within 2 and a half hours I was on my way again. Side note, I live about 75 miles away and was just coming home from work. Their customer service was outstanding and prices for quick last minute service were very fair. If I know I will be in the area I will definitely bring it there for all service needs!
I just had a fantastic experience with Luis at Mastria VW in Raynham. He was super friendly, not pushy at all, a great listener, and very knowledgeable. He made sure I had everything I was looking for in a new vehicle and the whole team took their time to make sure I was happy with my purchase. I drove a new Taos off the lot and I couldn’t be happier! Thanks Luis!
Great service. Greg made sure my new car was ready when I needed it and the experience was quick and easy.
In my search for a SUV and came across and ad for a car at Mastria. I called ahead to make sure it was available still. They confirmed and I made my wat to the dealership, as I walked into the lobby Derek Welch was already there waiting with the keys and dealer plate for me to test drive it. This was top notch service, he was absolutely great when it came to getting me on the road and testing the car exactly how I wanted. He was helpful in getting me all the answers I had to questions about ...