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Mastria Volkswagen

***PLEASE READ*** Every thing about this experience except for the Sales person was terrible. This is how people can have their credit and lives destroyed. The sales person (Non Commission) was great he helped my wife through the difficult process of finding a car and evaluation of her trade while she was there with our daughter and our 3 year old son. After selecting the vehicle and doing the whole back and forth on trade in etc she agreed on the terms negotiated based on what she thought would be honored in the finance department and this is where it goes downhill. Not only was this “Man” rude and condescending he was also dishonest. First comes the I doubt you will get approved unless you do bi weekly payments but my wife had pulled her own credit before going so that we knew was lie. Next comes the I can’t get you a good rate unless you add a warranty. and then the I can’t believe you would buy this car with out gap insurance. Which makes sense because all of the products he packed into the deal totaled over $5000 dollars not including gap at the ridiculous price of $1500 dollars. Between their Doc fee ($695) Key Fob Replacement ($399) and the Warranty ($3995) plus the outrageous fully marked up rate of 11.49% we would have paid well over 50,000 dollars for this car if kept full term. Which you would have to because you are so buried in it you would need the jaws of life to get out. Full disclosure I worked in this car business and grew up around it so I know people like this exist. Ive worked with them (usually not for long as they get fired or quit) and I’ve seen the absolute joy on their face when they “Bury” someone and go high five any one who cares. Ive also seen the customers come out of the office in tears over what they just signed up for. Thankfully for us I knew it was coming. Credit to the sales person and manager for trying to make it right but in the end we had to purchase a car elsewhere. I could not in good conscience ever do business at a place that would willingly do this to another human being. As a customer the best way to handle this is to use the power you have to just walk away. The sleight of hand, the tricks and manipulation of facts and misrepresentation of the products they sneak in isn’t even the worst part. The worst part is the satisfaction they take when they hose an innocent customer. I could write even more about this horror show but I hope you read this before you buy here. We bought the same car certified from a local dealer 2 years newer 4% lower interest and the Warranty that we bought was half of the price. Their doc fee was 200 less and they didn’t jam key fob replacement on the contract hoping we wouldn’t read it. We also bought the GAP insurance for 795 and our payment is less than theirs with nothing added. In all my years of buying and selling cars this is far and away the worst experience I have ever seen.

Derek was so easy to work with and very responsive. He knows so much about the cars. I would definitely work with Derek and Mastria VW again.

This dealership is very nice, they are non commission so they aren’t trying to force a car on you but genuinely trying to help find one that best fits you and what you need. Hilton helped me both times i was there looking at a car and was genuinely nice, attentive, extremely helpful, and communication was very fast! Would recommend them!!

Very positive experience. Derek was extremely responsive and very helpful throughout the purchase. He was prompt in all communication action and always made me feel like a priority. Much appreciated!

Had a great experience with Mastria. This is our second time working with this dealership to purchase/lease a vehicle. Derek was so helpful, kind and professional in working with us to secure our new vehicle. He didn't rush the process and was so knowledgeable about VW and the cars they produce. Highly recommend. Others at the dealership including James and Mark among others were super helpful and made the process go smoothly.

Derek was very helpful when purchasing my car. Not only was he very friendly and knowledgeable, but I felt he went above and beyond in terms of explaining and setting me up with all the car has to offer such as CarPlay, Volkswagen Phone app, etc. The transaction was smooth and quick, which is what I was looking for.

Bringing my car to Mastria is always a pleasant experience! The waiting room is nice and there are always fresh baked pastries available to snack on. Service is done in a timely manner and my car always comes back to me washed.

I was looking for a special part for my Tiguan. Shelby was very helpful in getting me that part. Her service was really appreciative. Will definitely be back!

Hilton was very helpful and friendly throughout the whole process of buying a new car. He answered questions I didn’t know I had.

Shelby is my go to person to reach out to when I need parts for my Jetta. She always knows what’s in stock and how long it’ll take to be in. I will never go to another dealership for my automotive needs.

Derek was super helpful and knowledgeable. He kept me updated throughout the whole process. Great experience buying a car from Mastria!

I had an incredibly smooth experience purchasing my vehicle from Mastria. This was my second purchase with the team, and once again the process was quick, simple, and seamless. We worked primarily with Hilton at Volkswagen, but also had the opportunity to interact with Louis and several other team members throughout the process. Everyone was friendly, knowledgeable, and genuinely helpful. They made what can often be a stressful experience feel easy and enjoyable. Thank you to the entire team for another outstanding experience. I truly appreciate all of your help and look forward to working with you again in the future!

Always a phenomenal experience with Mastria from start to finish. Derek Welch is a class act, incredibly informative and responsive. Great to work with Greg Wasden and Mark Striggles as well - This team takes the stress out of buying a car, which is why we are on our 7th and 8th VW from Mastria.

Worked with Hilton to purchase my first truck. He was extremely helpful and the whole process was very seamless. Will definitely be working with him again in the future.

Dealership was extremely organized and proficient. Hilton was the sales representative and he was nothing but 5 stars all around. We will definitely use the dealership for any future cars