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Mastria Volkswagen

We had a fantastic experience working with Derek! He was incredibly helpful, knowledgeable, and made the whole car-buying process smooth and stress-free. We’re so happy with our purchase and really appreciated his friendly, no-pressure approach. Highly recommend Derek if you're looking for a great car salesman!

My 2023 Atlas that was purchased from Mastria VW was totaled in a MVA. I knew that I wanted to replace the vehicle with a 2025 Atlas. I visited and contacted several VW locations in the area as I had to do my due diligence to be sure I was getting the best deal. I ultimately returned to Mastria VW for a few reasons. Joshua Z. made the process quick and painless. There were no games, and the final price was exactly as we negotiated. The sales team/Mgr./Finance Mgr. were all professional, polite and most importantly NOT pushy. I also returned to VW Mastria because of their incredibly well-run service team. Whenever I had an issue with my previous vehicle, they were quick to service my vehicle and get me out the door. I am pleased with my decision and will recommend Mastria VM to family and friends.

The Service at Mastria Volkswagen is off the charts. We were introduced to Luis Reyes who was very helpful and made the process very simple. He found us a great deal on a 2024 Taos. We never felt pressured into buying. It was a great experience. I would highly recommend going to Mastria and checking it out.

Mastria Volkswagen is truly in a class of its own. None of the typical xx salesman dish out. Luis Reyes was upfront, honest and determined to make our mess work! Once Luis was ready to send us to finance, Mark was the man! That guy killed it for us and work diligently to get the best of everything for the least amount of money and all I can say is SUCCESS! A quick and rather simple transaction & I will not go anywhere else on my next new car purchase because I know I can trust them. Thanks again you guys!!

Had a very good experience with Mastria VW in the past and decided check on their inventory for my new car purchase. I was greeted by the sales manager (very helpful) who introduced me to Luis in sales. Was pleasantly surprised how well Luis and Hilton handled my concerns and made my new car purchase a great buying experience from beginning to end. No high-pressure sales tactics - I highly recommend Luis Reyes in sales and Mastria as a dealership.

⭐️⭐️⭐️⭐️⭐️ Although I didn’t end up purchasing a vehicle, my experience with Hilton and Luis was absolutely exceptional! From the moment I walked in, they treated me with the utmost respect and care. Their professionalism, knowledge, and genuine dedication to helping me find the right car made the entire process enjoyable and stress-free. They were patient, thorough, and never once made me feel rushed or pressured. They took the time to answer all of my questions and provided honest, transparent information every step of the way. Even though I didn’t make a purchase, I left feeling incredibly impressed by their customer service and commitment to creating a positive experience. If you’re in the market for a car, I highly recommend working with Hilton and Luis. Their integrity and customer-first approach truly set them apart. Thank you both for going above and beyond! 🚗

Ed made the process so seamless. He helped me find my dream car in no time. He made me so assured and relaxed throughout the process. I love this dealership!

Dylan and the service department @ Mastria VW were awesome in helping me get my car back in perfect running order after a series of misdiagnosis from another dealership. They listen to what your issues are and keep you informed of what they have found. Great service and great professionalism.

I first dealt with Ed Cappola when I purchased my Tiguan in 2019. When I was looking for a new vehicle last month (Feb 2025), I knew that Ed was the one I wanted to work with again. As always, he is knowledgeable on all the vehicles available. He is very competent and follows through during the entire process which makes it a very pleasant experience. Great sense of humor! I have also been impressed with the service department over the past 5+ years and will continue to use them with my new vehicle.

Josh was very helpful walking us through the process of purchasing our new car. He was thorough in answering our questions and efficient with paperwork. Thank you!!

Derek Welch was my Client Advisor (new name for Sales Person) was very courteous, thorough and kept me informed throughout the sales process. I'm a rather inexperienced buyer of cars. I had no idea that might take more than a day to get the car I was interested in. Yet, they made it happen for me. I think there was some good luck at work but the service from Derek Welch was outstanding. Everyone in the Sales Department were helpful and cordial. After some work to clarify and remove an unexpected addition to my sales contract, I am happy with my purchase. Do be prepared to have the finance person go over each expense on your sales contract to be assured that you have both a clear understanding and no unexpected additions. That is their obligation and you are entitled to be informed and confident in your financial commitment.

Our salesman, Ed Cappola, was extremely competent and courteous and above all his kindness showed through.

this is by far the worst dealership i’ve had to deal with. i unfortunately purchased a vehicle from them after being in a major accident on january 22. the vehicle ended up not passing inspection and had a recall on it resulting in needing my driver side door being replaced. the recall was due to the latch not closing shut which is a clearly a major safety issue. why would a dealership sell a car that wasn’t 100% safe?? after having my vehicle at the dealership for over 10 days i was forced to return the loaner vehicle i was driving due to pressing them about the issue of the car being unsafe. the disrespect i have received since purchasing this vehicle and needing said work done has been insane. the lack of communication to inform me of what is going on with my vehicle is never ending. i am now driving a car that is half worked on and not fully safe but yet giving them my money. i would not recommend this dealership to anyone that has any thought of being a well valued customer because that is the last thing i have felt for the past month of owning a car purchased from mastria volkswagen.

Edward was great to work with. He was informative and patient. Overall a very pleasant experience.

Good dealership overall. Service and detail department never gives me any issues and I always go back