Mastria Volkswagen Coronavirus Information & FAQ

Mastria Volkswagen Coronavirus Information & FAQ

During these uncertain times, we know that you must have a lot of questions. At Mastria Volkswagen, we’re trying to answer as many as we can to help keep you informed of your car-buying and -servicing options. We hope you’ll find this information about how we’re operating during the COVID-19 outbreak useful. If there’s anything we can help you with, please don’t hesitate to reach out to our Volkswagen dealership in Raynham, MA, at your earliest convenience.

01

Is Mastria Volkswagen Open Right Now?

Yes, Mastria Volkswagen is open right now!

Our Raynham Volkswagen service and parts center is open on weekdays from 8 a.m. to 5 p.m. You can easily schedule VW service online or call our dealership to speak with one of our experts. We’re also currently offering complimentary pick-up and drop-off for service visits.

Our Volkswagen sales department is open by appointment only. To reduce the number of people in our showroom at any one time, we’re asking customers to schedule an appointment ahead of time. We’ll also have a limited amount of staff members available throughout the day, so please arrive promptly and let us know if you need to reschedule or cancel your appointment. The health and safety of our customers and employees is the top priority, which is why we have new practices and sanitation measures in place, so you can feel confident when you visit our MA Volkswagen dealer.

02

Can I Buy a Car from Mastria Volkswagen Right Now?

Yes, you can buy a car from Mastria Volkswagen right now.

Mastria Volkswagen is committed to serving the local Raynham community any way we can during this pandemic, so we’re making it easier than ever to upgrade to a new car while practicing recommended social distancing techniques. If you’re interested in buying a new Volkswagen or used car for sale right now, we encourage you to make an appointment for us to deliver a vehicle right to your door. Whether you’re looking to buy or lease a new Volkswagen, you’ll get peace of mind knowing we’ll deliver it to you for a test-drive or after the purchase. And if you do visit our dealership, rest assured that we’re constantly wiping down and disinfecting all areas of the dealership throughout the day, as well as limiting the number of customers in our showroom at any given time.

If you choose to have a car delivered to you, know that all our vehicles are properly cleaned and sanitized per the guidelines we’ve received from local authorities. We’ll give you a virtual walkaround of the vehicle, and then set up a convenient time and place for a test-drive. Our staff is trained on the best practices for social distancing to ensure every interaction is safe.

03

Are Car Dealerships Essential in Massachusetts?

Since auto repair shops are essential businesses in Massachusetts, Mastria Volkswagen is open and accepting service appointments right now.

Our Raynham Volkswagen service center is fully staffed and ready to tend to all your routine and critical auto repair essentials.

04

Is Mastria Volkswagen Open for Service?

Yes, Mastria Volkswagen is open for service on weekdays from 8 a.m. to 5 p.m. Auto repair shops are essential businesses, so we will continue to remain open unless instructed differently by authorities.

Whether your check engine light is on or you simply want to take care of routine maintenance, you can trust our Volkswagen service center in Raynham, MA, for reliable auto repairs nearby. We can take care of Volkswagen oil changes, brake repairs, battery replacements and more! Plus, we’re making it easier than ever to get the quality car repairs you need because we’ll come to you. We’re currently offering service pick-up and delivery if you’d prefer to not visit our dealership in person. If you’d like to schedule a service appointment or learn about the current Mastria Volkswagen hours, just give us a call at (888) 551-5707.

05

Is Mastria Volkswagen Offering Pick-Up/Delivery for Service?

Yes, Mastria Volkswagen is happy to deliver to you for service!

Depending on availability, we’ll either come pick up your vehicle with two associates or have one team member drive to your home and leave a rental vehicle for you to use while we work on your car. Like the vehicles we service, we’re also taking necessary measures to sanitize and disinfect all of our loaner vehicles prior to delivery.

06

Is Mastria Volkswagen Offering Pick-Up/Delivery for Sales and Test-Drives?

Yes, Mastria Volkswagen is offering pick-up and delivery for sales and test-drives!

If you’re interested in a test-drive, we can deliver the vehicle to your home. Or, if you are able to visit our dealership, we can schedule a test-drive for a time that’s most convenient for you!

07

What Is the FastLane Process?

If you know exactly which new or used Volkswagen you’d like to buy, you can buy a car online with our FastLane process. Whether you’re financing, leasing or paying in cash, you can easily complete your full purchase online and buy a car in as little as 20 minutes. This process is smooth and transparent, and our concierge team is available to help you. If you have any questions, please call us at (508) 802-6138.

08

When Should I Expect My Vehicle to Arrive After Completing the FastLane Process?

Once you’ve completed the FastLane process, a member of our team will reach out to set up delivery. You can either pick up your new car at our MA Volkswagen dealership or have the vehicle delivered to your home or office. Depending on availability, this could be as soon as one day after you’ve completed the steps online.

09

What If Mastria Doesn’t Have the Color or Package That I Want?

We have over 1,300 new and used vehicles for sale, so you can rest assured that we carry a large variety of colors and trim levels no matter what you’re looking for. If we don’t happen to have the specific car or SUV you’re interested in, we’ll try to find it elsewhere. When obtaining vehicles that aren’t in our inventory we appreciate your understanding and patience, as this process can take some time.   

10

What Are the New Mastria Volkswagen Sanitation Measures?

Here at Mastria Volkswagen, there’s nothing more important to us than the health and safety of our customers and employees. In addition to our regular cleaning schedule, we are taking steps to protect our community, including:

-Increasing the number of times our dealership is cleaned daily, with dedicated crews disinfecting high-traffic areas hourly.

-A cleaning service that comes in every night and performs a deep clean throughout the entire facility.

-Lysol wipes that are available at every workstation.

-Sanitizing high-touch areas frequently, including door handles, chairs, desks and phones.

-Disinfecting our vehicles before and after test-drives, including high-touch areas like door handles, key fobs, steering wheels and gear shifts.

– Ensuring that all our employees are washing their hands frequently and using hand sanitizer in between washings. 

-Instructing any employee who does not feel well or is experiencing symptoms to stay home from work, and encouraging customers who do not feel well to reschedule their appointments or speak with us remotely.

-Postponing any business-related travel, including meetings and vendor visits. 

11

How Should I Clean My Car to Prevent Coronavirus?

If you’re using your car for errands like grocery store runs or any other purpose, it’s important to sanitize it frequently to prevent the spread of the coronavirus. Not sure how to disinfect your car? We recommend the following measures:

-Wash your hands; put on disposable gloves (if available) before you begin sanitizing your car.

-Use a mild dish soap or other common household disinfectants to scrub high-touch areas like the dashboard, steering wheel, touchscreens and door handles.

– If you have space and supplies, consider keeping disinfecting wipes in your car for more frequent wipe downs.

-Not sure how to clean leather seats in a car? You can use any type of leather cleaner. Be sure to use a microfiber cloth to avoid scratching the leather!

12

What If I Need More Help with What I’m Looking for?

The Mastria Volkswagen team is here to help! You can contact us at service@mastria.com for any service-related questions, or you can reach out to a sales expert by emailing concierge@mastria.com. You can also call any of our phone numbers to speak with one of our team members. If we’re not able to help you right away, we’ll work hard to ensure that a specialist gets back to you within an hour.

We’re committed to serving the Raynham community any way we can and look forward to doing business with you!